"Hello Thomas,
I just want to write and thank you for the professional and personable services you and your Team provided. As you know, it is a difficult transition when you are arranging the sale of the family home and I appreciated your sensitivity through all stages of the process. My mother was confident from her first meeting with you and sends her regards and thanks for a job well done!
This was a difficult property to sell for many reasons, but your modern and creative approaches certainly resulted in my parents getting the best possible offer. I would be pleased to, on a discretionary basis, provide a recommendation to anyone thinking about using your agency.
All the best in your future endeavours Tom and many thanks again."
-Lynda